View source for ARS4014E

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== What was the error? ==
'''Message Number''': 4014

'''Message Severity''': Error (Corrective action is required to continue)

'''Message Name''': ARS4014E

'''Message Text''': Unable to load >''database engine''<
 
== Related Errors ==
None.

== What were you doing? ==
After completing an IBM Content Manager OnDemand upgrade, or building a new CMOD instance, you were probably running [[arsdb]] or [[arssockd]].

== What happened? ==
CMOD couldn't establish a connection to DB2, likely because your configuration parameters are incorrect.

; Are you on AIX?
: If you just completed an [https://CMOD.cloud/upgrade IBM CMOD Upgrade] on AIX, OnDemand v9.5 (and higher) requires version 13.1 or higher of the IBM XLC Compiler Runtime.

== Example ==

  $ arsdb -uv
  arsdb:  ARS4014E - Unable to load >DB2<
  Illegal Instruction(coredump)
  $

== Troubleshooting ==

;All Platforms
: Ensure your CMOD configuration files are correct.
: Check the SRVR_INSTANCE and SRVR_INSTANCE_OWNER parameters in the IBM OnDemand [[ars.ini]] config file.
: Check the DB2_INSTANCE parameter in the IBM OnDemand [[ars.cfg]] configuration file.

Under AIX, check the version of the IBM XL C/C++ Compiler Runtime:

  $ lslpp -l |grep -i "IBM XL"
 
  xlC.aix61.rte             12.1.0.1  COMMITTED  IBM XL C++ Runtime for AIX 6.1
  xlC.msg.en_US.rte         12.1.0.1  COMMITTED  IBM XL C++ Runtime
  xlC.rte                   12.1.0.1  COMMITTED  IBM XL C++ Runtime for AIX
 
If the version number reported is LESS THAN 13.1, you'll need to download the latest version from IBM Fix Central:  [http://www.ibm.com/support/fixcentral/swg/quickorder?parent=ibm%7ERational&product=ibm/Rational/XL+C,C%2B%2B+Compiler&release=13.1.0.11&platform=AIX&function=all&source=fc IBM XLC 13.1.0.11 (November 2018)]

From this package, you only need to install three components:

  xlC.aix61.rte 13.1.x.x                      # IBM XL C++ Runtime for AIX 6...
  xlC.msg.en_US.rte 13.1.x.x                  # IBM XL C++ Runtime Messages-...
  xlC.rte 13.1.x.x                            # IBM XL C++ Runtime for AIX

== Articles related to this message ==

[https://www.ibm.com/support/knowledgecenter/SSEPCD_9.5.0/com.ibm.ondemand.messages.doc/dodm4014.htm CMOD v9.5 Knowledgebase - Messages & Codes - ARS4014E]

[https://www-01.ibm.com/support/docview.wss?uid=swg21698334 ARS4014E unable to load >DB2< error is shown when running arsdb -I -gcv after Content Manager OnDemand 9.5 upgrade.]

[http://www-01.ibm.com/support/docview.wss?uid=ibm10792615 XL C/C++ for AIX Fix Pack 11 (November 2018 PTF) for 13.1]