Difference between revisions of "ARS4014E"

ARS4014E (view source)

520 bytes added , 23:08, 13 June 2024

Added diagnostic and troubleshooting information for Content Manager OnDemand Multiplatforms.

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@@ Line 13: / Line 13: @@
 == What were you doing? ==
-After upgrading to CMOD v9.5, you were probably running [[arsdb]] or [[arssockd]].
+After completing an IBM Content Manager OnDemand upgrade, or building a new CMOD instance, you were probably running [[arsdb]] or [[arssockd]].
 == What happened? ==
-The Content Manager OnDemand utility couldn't run, because the version of the IBM XLC Compiler Runtime is out of date.  (OnDemand v9.5 requires version 13.1 or higher on AIX 6.x and 7.x.)
+CMOD couldn't establish a connection to DB2, likely because your configuration parameters are incorrect.
+; Are you on AIX?
+: If you just completed an [https://CMOD.cloud/upgrade IBM CMOD Upgrade] on AIX, OnDemand v9.5 (and higher) requires version 13.1 or higher.
+: The Content Manager OnDemand utility couldn't run, because the version of the IBM XLC Compiler Runtime is out of date.
 == Example ==
@@ Line 26: / Line 30: @@
 == Troubleshooting ==
+;All Platforms
+: Ensure your CMOD configuration files are correct.
+: Check the SRVR_INSTANCE and SRVR_INSTANCE_OWNER parameters in the IBM OnDemand [[ars.ini]] config file.
+: Check the DB2_INSTANCE parameter in the IBM OnDemand [[ars.cfg]] configuration file.
 Under AIX, check the version of the IBM XL C/C++ Compiler Runtime: