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Difference between revisions of "ARS0015E"
Substantial additions regarding ARS0015E errors and ars.dbfs - including the situation where a CMOD database is remote.
m (Minor updates and formatting changes to ARS0015E.) |
(Substantial additions regarding ARS0015E errors and ars.dbfs - including the situation where a CMOD database is remote.) |
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Possibly installing a new Content Manager OnDemand server, or probably loading data into CMOD using [[arsload]]. | Possibly installing a new Content Manager OnDemand server, or probably loading data into CMOD using [[arsload]]. | ||
If your database instance is remote (i.e. connection to the database is over a network link) there is an error on the database server that either stops CMOD from communicating with the database, or manipulating database tables (create / insert / delete / drop). | |||
== What happened? == | == What happened? == | ||
If this is a new install, you may have forgotten to put a list of filesystems into the [[ars.dbfs]] file. | |||
If this is an existing system, either all the filesystems listed in [[ars.dbfs]] are full, or you have a CMOD configuration error or database error. | |||
If you can't find messages in the System Log, the related tablespace may be offline, and you can get more information by checking the operating system console messages, or [[arslog]]. | |||
== Troubleshooting == | == Troubleshooting == | ||
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Check your CMOD configuration. It's likely the problem is one of the items below: | Check your CMOD configuration. It's likely the problem is one of the items below: | ||
* CMOD is misconfigured - make sure your [[ars.dbfs]] file is configured properly. | |||
* Your database filesystem is out of space. Expand an existing filesystem with your operating system's tools, or add a new filesystem, and add the name of that filesystem to [[ars.dbfs]]. | * Your database filesystem is out of space. Expand an existing filesystem with your operating system's tools, or add a new filesystem, and add the name of that filesystem to [[ars.dbfs]]. | ||
* You don't have access to write to the database filesystem (you must have "rwx" access to read, write, and traverse directories. | * You don't have access to write to the database filesystem (you must have "rwx" access to read, write, and traverse directories. | ||
* The filesystem where your database stores files may not be available or is not mounted. | * The filesystem where your database stores files may not be available or is not mounted. | ||
* There are no filesystems listed in the ars.dbfs configuration file, or they have been removed. | * There are no filesystems listed in the ars.dbfs configuration file, or they have been removed. | ||
* Your database is remote (accessed over a network connection) and that connection has been interrupted, or there is a problem on the database server. Work with your DBA team to investigate further. | |||
If you cannot add more space to an existing database filesystem, then you can add a new one to the ars.dbfs configuration file (or in the OnDemand Configurator on Windows). You must restart CMOD to load the new configuration information. | If you cannot add more space to an existing database filesystem, then you can add a new one to the ars.dbfs configuration file (or in the OnDemand Configurator on Windows). You must restart CMOD to load the new configuration information. | ||