nx window open

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What was the error?

Message Number: 0509-036 & 0712-001 & 0712-002

Message Severity: Error (Corrective action is required to continue)

Message Text:

 exec(): 0509-036 Cannot load program arssockd because of the following errors:
 rtld: 0712-001 Symbol nx_window_open was referenced
       from module arssockd(), but a runtime definition
       of the symbol was not found.
 rtld: 0712-001 Symbol _nx_crb_send was referenced
       from module arssockd(), but a runtime definition
       of the symbol was not found.
 rtld: 0712-002 fatal error: exiting.

What were you doing?

You were upgrading to CMOD 10.5.0.2 on AIX or zLinux.

What happened?

You didn't check the pre-requisites! Content Manager OnDemand FixPack v10.5.0.2 requires AIX 7.2 TL4 to support hardware compression on POWER9 and z15 CPUs.

Troubleshooting

AIX:

 $ uname -a
 AIX cmod 2 7 00123456789     # AIX 7.2
 $ oslevel -r
 7200-03                      # Technology Level 3

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